Jess McMullin is a thinker, researcher and designer who helps organizations innovate services, systems and policies to create a better world. He is currently laying the groundwork for a new venture dedicated to promoting design innovation in the public sector.
Jess began his work in human-centered design by working on the web in 1996. Since then he has consulted for the Fortune 500, up and coming start-ups and innovative public sector institutions. After beginning his career in the public sector, Jess worked as a freelance user experience consultant, spent time with Fujitsu Consulting and then started his own firm in 2003. With a solid run of wide-ranging work, Jess decided to dedicate his efforts to making a bigger difference and is focusing on improving the daily lives of people around the world by advancing design innovation in the public sector.
Based in Edmonton, Alberta, Jess works with public sector clients across North America to design services, systems and policies that make a difference in the daily lives of citizens. Underlying that work, he also partners with clients to improve design competency, change organizational culture and use design as an important and untapped way to inform and create public policy.
Jess also works with private sector clients in order to bring new learning, ideas and experiences from industry to public service.
Jess co-founded the Information Architecture Institute, the professional organization for people who make content easy to find and easy to use. He also has contributed feedback and ideas for several user experience and design books including Lou Rosenfeld and Peter Morville's Information Architecture for the World Wide Web, Jesse James Garrett's The Elements of User Experience, and Gene Smith's Tagging: People-Powered Metadata for the Social Web. His work with the Alberta government appears as a case study in Ilise Benun's Designing Websites for Every Audience.
Jess speaks widely and regularly writes about design thinking, innovation, and influencing organizations. He has spoken in Canada, Germany, Italy and the United States. He started Overlap, an annual invitation-only retreat that gathers many disciplines under the umbrella of design, with friend and co-conspirator Victor Lombardi; started Canux, the Canadian User Experience workshop held in Banff from 2005-2009; and has served as a program co-chair for the IA Summit's Business Strategy & Management track with Mags Hanley for the past two years.